Question 1

15. How can I stay updated with Shatta Home’s latest news and products?

Accepted Answer

You can stay updated by following us on social media, subscribing to our newsletter, and regularly visiting our website for the latest news and product releases.

If you have any other questions, feel free to reach out to us. We are here to help!

Question 2

14. Are there any ongoing promotions or discounts?

Accepted Answer

We frequently offer promotions and discounts. Please check our website and subscribe to our newsletter to stay updated on the latest deals and offers.

Question 3

13. How do I contact customer service?

Accepted Answer

You can contact our customer service team via email at support@shatta.com or call us at 19116. Our team is available to assist you with any inquiries or issues you may have.

Question 4

12. Can I visit your stores to see the products in person?

Accepted Answer

Absolutely! We welcome you to visit any of our 32 retail branches across Egypt to experience our products firsthand.

Question 5

11. What makes Shatta Home products unique?

Accepted Answer

Shatta Home products are crafted with a blend of traditional Egyptian craftsmanship and modern design. We prioritize quality, innovation, and sustainability, ensuring our products are both beautiful and durable.

Question 6

10. Do you offer customization services?

Accepted Answer

Yes, we offer customization services for certain products. Please contact us directly at 19116 to discuss your specific requirements and get a quote.

Question 7

9. How do I initiate a return?

Accepted Answer

To initiate a return, please contact our customer service team at our hotline 19116. They will guide you through the return process.

Question 8

8. What is your return policy?

Accepted Answer

We offer a 30-day return policy on most of our products. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Custom or personalized items are non-returnable.

Question 9

7. Can I track my order?

Accepted Answer

Yes, once your order has been dispatched, you will receive a tracking number via email which you can use to track the status of your delivery.

Question 10

6. Do you offer international shipping?

Accepted Answer

Yes, we do. Shatta Home is pleased to provide international shipping for our customers outside Egypt. We are committed to making our high-quality products available globally. Shipping times and costs will vary depending on the destination. Please note that international customers may be responsible for any additional customs duties or taxes upon delivery. For more specific details regarding international shipping options, estimated delivery times, and costs, please contact our customer service team at 19116 or support@shatta.com. We look forward to serving customers worldwide and expanding our reach beyond Egypt.

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