Terms & Conditions
These are the general terms & conditions that apply to your purchases of products and services from our website www.shatta.com.
When we talk about us in these terms and conditions, we will refer to it (with the pronoun "we" and derivatives thereof). When we use the pronoun "you" and derivatives thereof, we mean the online shopping user of Shatta.com and the buyer of the products.
In addition to the said terms and conditions, other important legal conditions have been set in the Return Policy and Cancellation Policy. Your acceptance of such terms and conditions means your acceptance and adherence to the Return Policy, which constitute a legally binding contract between us and you. You should carefully read the said terms and conditions and Return Policy before purchasing anything from Shatta.com.
We reserve the right to change the general terms and conditions and Return Policy at any time. Any change in terms and conditions shall apply to all new orders that follow the posting of the said change on Shatta.com. You must review the general terms and conditions and Return Policy posted on the Shatta.com before each order.
If you have any questions about the general terms and conditions, Return Policy or Cancellation Policy, or our products and services, please contact us here.
Information About Shopping at Shatta.com
Your use of the website (even if you have not purchased any products) means that you agree to be adhered to our terms and conditions. We seek to ensure the accuracy and correctness of all information provided on Shatta.com including description of products and prices, at all times. However, errors are possible. We will try to correct all errors in the information on Shatta.com as soon as possible. If we see that this error has affected your order, we shall try to inform you about it.
Keep in mind that purchasing products online provides a different shopping experience than buying from the showroom. You should be aware that:
We sell SHATTA & SHERRY’S products and services via our website www.shatta.com or in our stores.
Colors of products as shown on the website depend on many factors - including the display settings that you use on the site as well as the difference in screen calibrations. The digital images we display have the most accurate color possible, however, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
The images on the website are for illustration purposes only. To get an accurate description of any product and details of what is included in the product, you should read the description written with the product.
All products depend on their availability in stock, which means that your order cannot be met if the product is not available. The products offered for sale are subject to discontinuation of their sale either from electronic sales sites or at the store at any time, and our sole responsibility before you in the event of stopping any of the products shall be to refund any sums you have paid in respect of such products that you have not yet received.
Products & Promotions
The products and promotions offered by the website may not all be available in the stores, and vice versa. The prices on our website are the same prices mentioned in the catalog and in the stores. But sometimes, you may find a difference in price, when there are various promotions at stores or on our website.
Shatta.com recognizes the credibility of the data provided by the customer and the customer is personally responsible for the validity of his/her data and personal information required to complete the online purchase process. If the customer does not provide the correct information, Shatta.com does not bear any responsibility.
We will do our best to check that the website is free of viruses, and you should make sure that you have the appropriate programs and systems to detect viruses and other harmful content on the Internet in your own device or in your mobile phone.
Be careful! You may encounter many fake Shatta websites that may look exactly like the official website, and claim to sell our products and services. Shatta.com is not responsible for any attempts of fraud or counterfeiting by other websites. The official website of Shatta.com in the Arab Republic of Egypt is: www.shatta.com.
Availability of Services
We have the right at any time to amend or stop services or sell any of the products, or to stop providing the online shopping service temporarily or permanently, with or without notice. In the event that the service stops after payment, we shall return the amount in accordance with the Return Policy - Cashback.
It is your responsibility to ensure that your log-in data, password, and all other data associated with your account is kept confidential at all times. You agree to notify us as soon as you become aware of the existence, or suspected existence, of any risk to the security of your account.
Eligibility To Order Products
Unless you are 18 or older, you cannot purchase from the site. The delivery address must be in Egypt. You should provide an active email address and a mobile phone number to easily contact you.
Although we sell baby products, they must be purchased by adults only. All products sold through online shopping from the site are for personal use only. Products are not authorized for commercial or industrial use unless expressly indicated.
Purchase Order for Products
Please revise our online shopping manual for more information on the steps involved in ordering products. Your order represents an offer to purchase products from the site, and when you order more than one product; your order represents a set of offers for each individual product.
The purchase order page and email message specify the final data for your order that you submitted to shatta.com. Please pay attention when ordering products, as you will not be able to add or amend the purchase order after we send the email to confirm the purchase requisition.
In the event that you wish to amend the purchase order after completing the purchase process, you may incur additional costs.
The approval of the purchase order contains the data of the products you have ordered, the total cost of the order including delivery and the order number. You must print a copy of the purchase requisition email, and a copy of these general terms and conditions and the Return / Cancellation Policy and keep them in a safe place. You will need to refer to the aforementioned data when contacting us about your order.
Acceptance of The Purchase Order
Although we seek to provide all the products that are ordered, we reserve the right, at our discretion, and without the need to give any reasons, not to accept any purchase order at any time (before delivery of the order to you). If we reject your order, we will notify you as quickly as possible, with any amounts due.
You can pay for the products you buy in any of the ways in the "How to Pay Online?" Installment is a service provided by the bank that issued your credit card. Service fees and installment period may vary according the bank.
We will get the amount required to be paid from your card at the time you provide your order. We will contact you if we encounter any problems regarding collecting the value of the purchase order from the credit card whose details were entered during the order process. The collection of the order value does not mean that we accept the purchase order and in the event that we do not accept your order, the full amount will be refunded as soon as possible (and in all cases within 3 working days of your notification that your order has not been accepted).
We are responsible for returning the amount to your bank. The timing of the refund to your credit card may vary by bank. (It may take from one (1) working day to (3) weeks). In case of canceling the installment service, Shatta.com does not bear any responsibility for any installment fees that you have paid to the financing agency. (Please refer to your bank).
Pay Cash on Delivery
You can pay for your orders online using the cash on delivery option.
· Cash on delivery is available for many but not all products sold on the site.
· Cash on delivery is available for all delivery regions in the Arab Republic of Egypt.
· Cash on delivery cannot be used with your debit / credit card.
· Cash will be accepted upon receipt in local currency (Egyptian pound), as it appears during the payment process.
· Cash on delivery is a free service provided at www.shatta.com without any additional charges.
· Refunds and exchanges for all products purchased with the cash on delivery option are made through our website.
All prices listed on shatta.com are the prices shown which do not include delivery charges. Delivery fees will be added to your total order price according to the following paragraph.
The price you pay for the products is the price offered by shatta.com at the time you provide your order unless the terms and conditions indicate otherwise.
In most cases, the delivery fee you pay for your order will be those provided by shatta.com at the time you provide your order. Delivery fees will be calculated according to your residence, dimensions, weight, size, nature and value of your products. For more information on delivery charges, please revise our delivery information.
Availability of Products
Although we try to ensure the accuracy of the stock of products on shatta.com and its compatibility with the actual stock in our warehouse, this may not prevent errors. If we detect any error in the stock of the products you ordered we shall inform you as soon as possible.
· Discounts are offers that last for a short period of time and are characterized by a large percentage of discounts and the quantity is limited.
· These discounts may be for only one product (unless otherwise specified).
· Each temporary offer is subject to two time rules. The first rule is to only offer these discounts within the specified time as the product must be placed in the shopping cart before the specified time expires. As for the second rule, it applies after placing the product in the shopping cart, where completion of orders must be made before the end of offers time.
· You must complete your order for the offer by clicking on Complete Order from the shopping cart.
· There is a limited amount of temporary offers for each product. If the product is still available on the site after the end of the temporary offers time, the customer can purchase the same at the basic site price.
· Temporary offers are good only for specific featured products.
· Discounts for temporary offers do not include shipping costs or taxes.
· If you return a temporary offer product, you will receive the amount paid for that product at the time of the offer, and this corresponds to the Return Policy. (From 5 to 30 working days).
Please note that the official working hours are from Sunday to Thursday, excluding public holidays; where delivery times vary depending on the selected shipping service.
Delivery: The delivery time starts from the day of the order until the first attempt of a shipping company employee to deliver the product from 10 am until 6 pm from Sunday to Thursday.