Confidentiality and Privacy
We will keep your data in accordance with the law or use it for the purposes for which it was collected.
You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not exposed unless you have a special online account on the site that you access with username and password.
1. Date we collect
4. Customer’s rights
Date We Collect
We may need to collect your information if you wish to make an order for a good or service from our site. We collect, store and process data necessary to continue your purchase from our site to secure any possible demands that may arise later, and to provide you with the goods and services available. We may collect personal information including, but not limited to: name, gender, date of birth, email address, postal address, delivery address (if different), phone number, mobile phone number, payment details, payment card details or bank account details.
We use the information you provide to enable us to process your orders and to provide you with services and information displayed on our site that you order. Furthermore, we will use the information you provide to manage your account with us, to verify your financial transactions on the Internet, audits uploading data from the site, identifying site visitors, developing site page designs and / or content and assigning it to users. We conduct numerous research related to demographics and we send useful or required information to the user such as product and services related information, in the event that you do not object to contacting you about it. If you wish, we communicate via email to provide you with some details about other products and services. However, if you prefer not to receive any promotional and marketing communications, you can withdraw from this option at any time.
We may give your name and address to a third party in order to hand over your purchase order (for example, the delivery worker or the shipping company).
We may be able to store details about your current order on our site, but we cannot retrieve it directly for security reasons. By logging in to your account on the site, you can view the information and details of your purchases that you have ordered or will soon order. You can also manage your address details, bank details and any newsletter you have subscribed to. You also undertake to deal with confidentiality when entering your personal data, so do not make it available to an unauthorized third party. We bear no responsibility for the misuse of passwords unless this misuse is caused from us.
Further Use of Your Personal Information
We may use your personal information in opinion polls and marketing research, at your discretion, for statistical purposes while ensuring their complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address is only disclosed if you wish to participate in the contests. We keep the answers to the polls completely separate from your private email.
We may send information about us, or about the site or our other sites, or about our products, sales, offers, bulletins, and other things related to the companies affiliated with our group or our partners. If you do not wish to obtain this additional information (or in any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending this information to you within seven working days (every day except for Fridays, Saturdays and national holidays throughout the Arab Republic of Egypt) from receiving your notification. We will contact you to inquire about the information while it is not clear.
We may use some data, while preserving the privacy and confidentiality of the site, for other purposes, including checking the whereabouts of users on our website and following their links in the e-mail while they subscribe to receive it. This anonymous data does not allow the identification of your personal identity to a third party, for example, publishers.
In relation to any competition, we use the data to notify the winners and to announce our offers. You can find more details on the terms of participation in each competition separately.
Third Parties and Site Links
We use appropriate security techniques and procedures to prevent any unauthorized or unlawful access to your information or its loss or destruction. When we collect data through the website, we store your personal information on a database within a secure online server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, such as Secure Sockets Layer (SSL). Thus, it is difficult for any hacker to decrypt your information, since we cannot guarantee 100 percent protection. We strongly advise you not to send all credit or debit card details when you communicate with us electronically and without encryption. We place direct physical, electronic and procedural guarantees on the process of collecting, storing and disclosing your information. Our security procedures require that we sometimes ask you to verify your identity before we disclose your personal information to you. It is your responsibility to protect your password and computer from any unauthorized use.
In the event that you are concerned about your data, you have the right to request access to personal data that we have held about you or previously transferred to us. You have the right to ask us to correct any errors in your personal data, and this is done for free. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.